Meet the Receptionist· How Ambient Scribe Works · Ep. 2
Ambient Scribe

Meet the Receptionist

An AI teammate that answers your phone — and turns every call into a clipboard.

"One use case — and it all still revolves around the clipboard."
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Ambient Scribe

When the office closes, the calls don't stop

Most practices hand after-hours calls to an answering service. It's expensive, rigid, and the message that finally reaches you is often garbled.

🌙
9:14 PM — the phone rings
💸
High monthly cost
Per-call human answering service
📋
Messages get garbled
Re-typed by hand, detail lost
Slow to reach you
Pages bounce, urgent waits
🔁
One call at a time
Callers sit on hold
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Ambient Scribe

Meet the Receptionist

An always-on AI teammate that answers the phone — during hours and after. It greets callers warmly, explains your business, answers questions, and routes the call to the right person.

📞
The Receptionist
You can even give it a name.
⚡ Always on — 24/7 😊 Always friendly, never tired ♾️ As many calls at once as you need 💰 A lower monthly rate 🎛️ Custom-tuned to your business
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Ambient Scribe

Set it up in minutes

Give it a phone, then make it yours — no integration project required.

Step 1
📱 Give it a number
Assign a brand-new number
Provisioned for you in seconds
↪️
…or forward your existing line
Keep the number patients already know
Step 2
🎛️ Tune it to your business
Greeting About your org Your industry "Escape words" Recording policy On-call & escalation rules
Edit it in Settings — or just tell Phin in plain language what to change.
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Ambient Scribe

It answers — and captures everything

A natural conversation on the surface. Underneath, every detail is captured — and it all lands on a clipboard, ready for your team.

📞
live call
📝
Full transcript
🎙️
Saved audio
☎️
Caller's number — captured
🧑
Contact details (if offered)
📋 Clipboard
Created automatically.
Transcript · audio · caller — all in one place.
This is inbound capture.
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Ambient Scribe

It knows when to act

The receptionist triages every call in real time — then decides what happens next.

🕐
Knows your hours
Open vs. after-hours behavior
🚨
Catches urgent "escape words"
Your keywords trigger action
👥
Looks up your team
Finds the right person to reach
🟢 Routine
A message on the clipboard, waiting for the team in the morning.
or
🔴 Urgent
Escalate now — page a real person and don't stop until they respond.
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Ambient Scribe

Escalation that reaches a human

When it's urgent, the receptionist pages persistently — across every channel — until someone actually responds.

It tries every channel
📲 In-app push
💬 Text message
📧 Email
…and climbs your chain of command
🩺 Named provider first choice
📟 On-call whoever's covering
🛟 Final fallback always someone
⏱️ It won't give up after one try. You set the timing — when to retry, when to climb to the next person.
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Ambient Scribe

The live warm handoff

The best part: the caller stays with the receptionist while you decide. You hear what it's about before you pick up — then join the call right from the app.

1
A notification reaches you — push, text, or email.
2
You get a summary first — who's calling and why, in plain language.
3
Join from the app — accept and you're on the call.
4
A warm handoff — the receptionist introduces you, then steps aside.
Caller is on hold with
the Receptionist
Summary
"Hospital calling re: a discharged patient. Flagged urgent."
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Ambient Scribe

A clipboard waiting for your team

Whatever happens on the call, it ends as one actionable clipboard — with the transcript, audio, and caller details attached. Ready by morning.

📋 After-hours call · 9:14 PM
📝 Transcript🎙️ Audio☎️ Caller🔴 Urgent
Everything the receptionist heard — already structured and searchable.
Your team can…
✅ Acknowledge ✔️ Resolve ↪️ Transfer to a teammate 🔀 Transfer to another team
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Same backbone. Many front doors.

The receptionist is just one front door. The clipboard is where everything lives — and more doors are already open: the scribe in the room, and web chat & voice you embed on your own website. Agents are right around the corner.

📞 Receptionist · live🩺 Scribe · live💬 Web chat & voice · embeddable🤖 Agents · soon
Ambient Scribe  ·  by
🎙️ Narration 1 / 10
This is the voiceover that will be synthesized for this slide — read it before generating audio.
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